30 Days to Change Your Mind. Lifetime Warranty If You Don't.
We want you to be happy with your purchase. But we also know that sometimes things just don't work out — wrong size, changed your mind, whatever the reason. Here's how returns work.
You've got 30 days from the date of purchase to return undamaged products for a full refund, regardless of the reason. The only thing we can't refund is the original shipping cost. That's it. No restocking fees, no interrogation about why you're sending it back.
But here's the important part: don't just slap a label on the box and ship it. We need to send you a return authorization first, because products sent back without one can't be processed. So before you mail anything, reach out through our contact page and we'll walk you through it.
And if you're past the 30-day window? That's where the lifetime warranty kicks in. Every piece of cookware is covered against manufacturing defects for as long as you own it. If something fails because of how it was made — not because you ran over it with a car — we'll replace it. Simple as that.
A few more things worth knowing:
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Items sold "as is" or on final sale can't be returned or refunded.
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If your order arrived damaged, snap a photo and send it our way. We'll sort it out fast.
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Refunds go back to the original payment method. Depending on your bank, it might take a few business days to show up.
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We can't process returns for commercial or restaurant use — this warranty is for home kitchens.
If you're unsure whether your item qualifies, just ask. We'd rather answer a quick question than have you frustrated with the process. Head to the contact section on our website and drop us a message.