Where We Ship, How Fast, and What It Costs
We know you're excited to get your order. Here's everything you need to know about shipping.
Processing Time. Orders are typically processed within 3-4 business days. You'll get a confirmation email as soon as your order is placed, and a shipping notification with tracking info once it leaves our warehouse. Sometimes orders ship in multiple boxes, so don't be alarmed if one package arrives before the other.
Delivery Speed. Standard shipping takes about 5-7 business days after processing. Delivery to Alaska and Hawaii may take a bit longer. We run a warehouse network that lets us dispatch from the location closest to you, which helps cut down on transit time.
Shipping Costs. Free standard shipping on all orders across the contiguous United States. No minimum, no fine print. For Alaska and Hawaii, shipping rates are calculated at checkout.
Where We Ship. Our main site ships within the United States. We also have regional sites for other countries — if you're shopping from outside the US, make sure you're on the right version of our site. You can switch at the top right next to the cart icon.
Tracking Your Order. Once your order ships, you'll receive an email with a tracking number. Use it to follow your package every step of the way.
Wrong Address? Double-check your shipping info before completing your order. Once it's sent to the warehouse, changes may not be possible. If you entered an address that doesn't exist, the package will come back to us, and we'll work with you to redirect it.
Missing Package? If tracking says delivered but you don't see it, check around your property first. Carriers sometimes leave packages in less obvious spots. If you're in an apartment, check with the leasing office. Still nothing? Reach out via our contact page and we'll figure it out together.
Multiple Charges? If you see multiple authorizations on your card after a failed checkout attempt, don't panic. Those aren't real charges and they'll drop off shortly.